Reporting Analyst
Lead II - Business Analysis
Who We Are:
UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members’ well-being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all.
We have a strong global presence and a dedicated workforce of over 4000 people spread across the world.
Our brand is built on the strong foundation of simplicity, integrity, people-centricity, and leadership. We stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively.
You Are:
We are seeking a highly skilled and detail-oriented Reporting Analyst to lead client reporting efforts for outbound call campaigns supporting Medicare Advantage members. This role is responsible for transforming complex call center data into actionable insights, ensuring compliance with CMS guidelines, and delivering high-impact reports that drive client satisfaction and operational excellence.
The Opportunity:
- Develop and maintain client-facing reports on outbound call performance, including KPIs such as contact rate, conversion rate, call outcomes, and agent productivity.
- Analyze trends and performance metrics to identify opportunities for campaign optimization and member engagement improvements.
- Collaborate with internal teams (Operations, Compliance, Client Services) to ensure data accuracy and reporting alignment with Medicare Advantage regulations.
- Create dashboards and visualizations using tools like Power BI or Tableau to support executive-level presentations.
- Translate complex data into clear, actionable insights tailored to client goals and expectations.
- Ensure all reporting adheres to HIPAA and CMS compliance standards.
- Support ad hoc analysis requests and contribute to continuous improvement initiatives.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need:
- Strong proficiency in Excel, including pivot tables, formulas, and Power Query.
- Experience with SQL and data visualization tools (Power BI, Tableau).
- Solid understanding of call center metrics and outbound campaign reporting.
- Familiarity with Medicare Advantage programs, CMS guidelines, and healthcare compliance.
- Excellent communication skills with the ability to present data to non-technical stakeholders.
- Detail-oriented with strong problem-solving and critical thinking abilities.
- PREFERRED QUALIFICATIONS:
- Strong communication skills are required to understand, interpret, and communicate ideas.
- Strong customer focus (applies to serving both internal stakeholders and external customers).
- Knowledge of healthcare information technology, Medicare Advantage, or risk adjustment preferred, but not required.
- Strong knowledge and use of Microsoft PowerPoint and Word.
- Advanced Microsoft Excel skills – pivot tables, complex formulas, macros, etc.
- Ability to write SQL queries at an intermediate to advanced level.
- Ability to use data visualization tools such as Tableau.
- Strong analytical, organizational, planning, and problem-solving skills.
- Ability to effectively interface with employees at all levels.
- Other related skills and/or abilities may be required to perform this job.
- EDUCATION: Bachelor’s degree in Data Analytics, Business, Healthcare Administration, or related field.
- EXPERIENCE: 3+ years of experience in data analysis or reporting, preferably in a healthcare or call center environment.
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST HealthProof provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role Location: Remote
Compensation Range:$50,000-$62,000
Benefits
Full-time, regular employees accrue up to 16 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses. Certain regular employees may have the potential for quarterly incentive-based bonuses and or commissions depending on role. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
What We Believe
At UST HealthProof, we envision a bold future for American healthcare. Our values are the bedrock beliefs our organization holds dear. They not only define what our brand stands for but also serve as a compass guiding every action and decision.
Guiding Principles
These principles illuminate the path of ‘how’ we operate. They detail actions and behaviors we much embody to honor our values and achieve our goals.
Simplifying complexity underlines everything we do—this approach is what makes us unique. We come with an open mind and straightforward approach, cutting our way to the core with measurable and actionable insights.
Integrity is our currency to build relationships. We believe in being open and honest. It is only natural when we have nothing to hide. It demonstrates that we are here to do the right thing, no matter who is watching.
Everything that we do reflects our deep bonds with peers and customers. These aren't mere transactions, but transformational ties. They shape our culture and decisions, affirming that our true value lies in the lives we touch and impact.
Taking ownership is about taking initiative, being in-charge and driving things to completion. It’s a brave choice to ‘own’ all aspects of our work, ensuring we take full responsibility for everything we handle.
Mission
A future possible only when health plans are free from administrative burdens so they can truly focus on what matters more – their members’ well-being.
Equal Employment Opportunity Statement
UST HealthProof is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.
UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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