Location: Greenwood Village, CO - 4X ONSITE PER WEEK
Duration: 6+ month C2H - MUST BE ABLE TO CONVERT TO FTE AFTER 6 MONTHS WITHOUT SPONORSHIP
Interview process: 2 rounds
Position Description
Description of project: The NLP team utilizes machine learning techniques and AWS services to support call center data in a production pipeline. The model output is used to gain insights from the call data and drive product development.
Day to Day/Project:
Supporting a project called Sorting Hat. It's a sorting system meant to categorize (ecaf tickets (escalated customer issues that are complex but low in volume) into
- Reliability issues (i.e. service quality)
- Process issues (i.e. was charged twice).
First phase of this is to provide a more detailed investigation using LLM to summarize these tickets, group them, and assign them to the categories. Last phase is to create customer surveys, source issues on social media, and understand a customer's call volume.
Requirements
Top 3 Requirements:
- ~5+ years of experience.
- Wants E2E data modelling, has implemented and deployed them, can say how they're benefiting the company, etc.
- SQL + Python + AWS
Intangibles:
- Great personality (curious about data, can present to stakeholders, very sharp, eager to create solutions to problems)
- Can understand the business side of the data they are working with, have an analytical mindset
- PROACTIVE (create their own data models, not wait for someone to tell them to create a data model & how to do it)
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future™
