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Operations Business Analyst

Public Partnerships LLC • Full-time • New York, New York State, United States • $75k - $90k / year • 10h ago

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).

The Operations Business Analyst is responsible for creating, analyzing, and managing healthcare data-driven reports to support business decision-making. This role requires a strong understanding of business operations, data visualization, and analytics to ensure accurate, actionable insights are provided to stakeholders. The Operations Business Analyst collaborates with teams across the organization to gather data, design dashboards and actionable reports, and support data-driven insights.

This position requires NYS residency

Duties & Responsibilities:

Report Development and Analysis:

Support the design, development, and maintenance of reports.
Distribute reports to internal business partners to support internal and external engagements.
Analyze data to identify trends, patterns, and insights that inform business decisions.
Ensure accuracy and relevance of data presented in reports.
Prepare and present regional program readouts, incorporating the following key data points: Call SLA's, KPI’s (Lead Volume, Enrollment (conversion rate), GTG), Staffing Status, Wins, Opportunities for Improvement (Escalations, CRs), Client Updates (concerns, pipeline)

Data Gathering and Requirements Analysis:

Collaborate with business units to understand reporting needs and translate them into actionable reports.
Identify key performance indicators (KPIs) and metrics relevant to business objectives.
Gather data from multiple sources, ensuring its integrity and reliability.

Performance Monitoring and Insights:

Monitor business performance and provide regular updates through dashboards and reports.
Identify inefficiencies or opportunities for process improvements through data analysis.
Create ad hoc reports and analyses to address urgent business questions or initiatives.

Collaboration and Communication:

Work with cross-functional teams, including operations, client success, communications, and IT, to integrate reporting into business processes.
Present findings and recommendations to stakeholders in a clear and concise manner.
Act as a liaison between technical teams and business units to ensure reporting solutions meet business needs.

Data Governance and Quality Assurance:

Maintain data accuracy and integrity by conducting regular audits and validation checks.
Ensure compliance with data security policies and best practices.
Document processes, methodologies, and reporting standards.

Tool and Process Improvement:

Evaluate and recommend improvements to reporting tools and processes.
Stay updated on the latest reporting and analytics technologies.
Train stakeholders on how to interpret and use reports effectively.
Collaborate with cross-functional teams to develop, review, and refine user stories.

Required Skills:

Stong analytical and problem-solving skills with the ability to interpret data and draw actionable conclusions
Advanced Excel skills (e.g., pivot tables, macros, VLOOKUPs).
Excellent communication skills, both written and verbal, to convey technical information to non-technical stakeholders.
Strong organizational skills with the ability to manage multiple projects and deadlines.
SQL and working knowledge of data visualization tools (Power BI, Tableau) a plus

Qualifications:

Education: Bachelor’s degree in business, analytics, computer science, or a related field.

Experience: 3+ years of experience in business analysis, reporting, or data analytics and experience with reporting tools like Power BI is a plus

Working Conditions:

Remote

Compensation Range: $75,000-$90,000 annually

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!