Technical Support Engineer - Automation

IDR Inc. • Full-time • Santa Clara, California, United States • $46 / hour • 1d ago

IDR is seeking a Technical Support Engineer to join one of our top Tech clients in Santa Clara, CA. This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders...Apply today!

Position Overview/Responsibilities for the Technical Support Engineer - Automations:

The Technical Support Engineer generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.

Responsibilities Include:

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.

Top Skills:

2+ years' professional experience writing & debugging JavaScript code
2+ years' experience in SQLscripting
Must have experience supporting customers and/or end-users from a technical standpoint
Must have experience providing remote administration via SSH, SNMP, WMI, Powershell
Experience in one (or more) Web Technologies (Apache, Tomcat, HTML, XML, JSON)
Experience using or supporting ServiceNow Platforms
Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

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