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Learning Management Administrator (Remote)

BCFORWARD TECHNOLOGIES PRIVATE LIMITED • Contract • Remote (United States) • $18 - $20 / hour • 10h ago

BCforward is currently seeking a highly motivated Learning Management Administrator in Indianapolis IN

Job Title: Learning Management Administrator (Remote)

Duration: 3+ Months (Temp to perm)

Location: Indianapolis IN

Anticipated Start Date: ASAP
(Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.)

Job Type: Contract (40 hrs. a week)

Pay Range: $18-$20/hr
(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Work Schedule:
Schedule- 8am-5pm Mon-Fri Eastern time zone

Job Description:
The Learning & Development Associate provides administrative and service support to customers in a client service environment. The individual is responsible for assessing the business partners needs and requests for new or modifications to existing courses, curricula and/or learning plans. The individual will consult with the appropriate clients to clarify the needs, and then submit the appropriate online requests to set up or modify training courses, curriculum, course assignments, instructors and scheduled training sessions in a Learning Management System (LMS). Extensive collaboration and daily interactions providing status of deliverables to customers is key to success in this job. In addition, the individual will be required to proactively manage issues and overall customer expectations and escalate to management as needed.

Specific responsibilities include:

Performing document routing in Veeva Quality Docs for document revisions, approvals, etc.
Managing inputs (requests, reports, analysis) from Learning professionals and/or business areas with needs for new, modified or periodic reviews of training courses, curricula or course/curriculum assignment requests.
Creating, submitting, and monitoring requests to set up or modify training courses, curriculum, course assignments, instructors and scheduled training sessions in a Learning Management System (LMS).
Run reports in the LMS (SuccessFactors Plateau) and/or the Request Management System (ServiceNow) that will be used in the planning for changes or to support on-going monitoring of curriculum.
Consolidate data in Excel and organize in preparation for submitting learning requests.
Manage periodic reviews of courses/curriculum and course/curricula approvals via spreadsheet tracking, emails, course forms, electronic routing and other methods.
Ensure client standard operating procedures, processes and service level agreements are maintained.
Identify and trouble shoot discrepancies and issues.
Escalate issues to Supervisor or Manager for resolution.
Other duties may be assigned

Qualifications

At least 2 years of successful experience in a corporate Learning & Development and/or Human Resources organization preferred.
Experience with a Learning Management System (LMS) and fundamental knowledge of data elements within a Learning Management System (e.g. Courses, Curriculum, Content Objects, and Learning Plan Assignments) preferred.
Adaptable and confident with technology tools.
Intermediate/advanced MS Excel experience (e.g., adding worksheets and merging data, formatting, sorting, filtering, pivot table, inserting formulas, auto summary, table formatting).
Experience/proficiency with Microsoft Office tools.
Able to work independently with large amount of data (e.g., explore, analyze, model and provide a recommended option/solution).
Strong analytical ability, and the ability to consult with clients and offer solutions and options.
Able to communicate/interact effectively with clients. Strong communication skills, both oral and written.
Experience with document management repositories (e.g., SharePoint, Documentum, Regulus) is a plus for this role.
Strong Customer Service orientation.
Self-motivated and can work with minimal supervision.
Demonstrated strong attention to detail.
Strong quality focus and team oriented.
Ability to multitask and prioritize work requirements.
Ability to remain flexible and adaptable to constant change.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Work Location: Remote