Data Analyst

Fortray Global Service Limited • Full-time • California, United States, US • 6d ago

About Fortray

Fortray is recognized as an IT Services, Training and Recruitment Consultancy based in London and Ireland and have presence in Pakistan as well. We specialize in IT cyber-Security, Cloud and IT Infrastructure, DevOps, Data Analytics, AI/ML, Project Management and much more.

With Fortray you have an opportunity to work for a forward-thinking, progressive organization that is proud of its people, the development of those people drives its success and ensures customer focus and service. We are very keen on promoting from within to help push people who are looking to build on their careers.

A unique opportunity also presents itself with the chance to work abroad. For those who wish, there is the prospect of relocating to one of the many countries our client operates in across the globe. An exciting new, opportunity has arisen within the data space with Fortray, we are on the hunt for a new Data Analyst to join our team.

Job Title: Data Analyst

Location: Fully Remote

Must have a 2 to 3 Hours Backup, 22 to 24” Monitor with HDMI Cable, Table, Chair and Quite place to work.

Timings:

· Monday to Friday: 9 AM to 6 PM BST

About the Role

Position Responsibilities:

· Escalating faults to project team and vendors ensuring they are dealing with any issues in a timely manner

· Providing support to network services and dealing with any network faults

· Up to 3rd level support for faults and change requests

· Ensure cases are documented well

· Involved in delivering projects and solutions

· Deploy, improve and modify network configuration including firewalls and switches as required by the business needs

· Assist the Network Analyst, Service Ops team and Engineering teams with escalated problems

· Identify opportunities to improve our service to our customer base, so that SLA's are exceeded, and customer feedback is consistently high

· Helping colleagues both within and outside of the Engineering team for any issues related to our application and platforms

· Improve on existing systems and capacity monitoring

· Adhere to all internal processes (change/incident/problem etc) as set out by the IT department

· Ensure all aspects of the system are adequately documented and reviewed

Qualification:

· Network troubleshooting skills.

· Hands on experience with VLAN tagging, DHCP, DNS, TCP, UDP, and IP Services (DIA, VPN, CPE, DSL).

· Network multi-vendors and CLI troubleshooting experience.

· Understanding of remote access and remote-control computer software.

· CCNA certification or equivalent is preferable.

· Strong attention to detail and accuracy.

· Excellent communication and people skills.

· Excellent communication skills and the ability to engage at all levels internally and externally

· Positive contribution to the team atmosphere

· Ability to multitask and work under pressure.

· Honesty, sincerity, and a strong work ethic

· Comfortable working with UK hours

· Have basic amenities such as high-speed internet, a laptop, and noise-cancelation headphones.

Benefits:

· Employee Benefits Programme

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