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USAN is an innovative contact center solutions provider, a respected community leader, and an all-around great place to work. We promote work-life effectiveness for all our employees by creating a supportive, flexible, and collaborative work environment. We have a high-performance culture, where we treat our employees as individuals, as professionals, as key members of the team, and like family.
Data Analysis at USAN is powered by our internal reporting infrastructure through a combination of custom report generation and supplemented with data visualization tools such as Tableau and AWS QuickSight / Quick Suite, allowing users to glean insights about systems that handle millions of customer contacts from a high-level view or drilling down to specific details.
The Entry Level Data Analyst will assist fellow team members with analyzing trends, monitoring performance, mining large data sets, and reporting findings that will be shared with senior management and/or our customers. USAN collects IVR data, using it to help customers make better business decisions. The Data Analyst is the link between USAN’s hosted IVR and ACD telephony client solutions and the performance of solutions in the real world, to better understand the caller journey.
Basic Qualifications
- Bachelor’s degree in Mathematics or Statistics or IT-related fields (BS in Computer Science, Information Management)
- Moderate experience with Excel and other MS Office 365 software
- Strong analytical and problem-solving skills with the ability to collect, organize, and analyze significant amounts of information with attention to detail and accuracy
- Must be comfortable working in a fast-paced, cross-functional, deadline-driven environment with minimal supervision and demonstrate initiative and good judgment.
- Must possess the ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines
Preferred Qualifications
- Master’s degree in Mathematics or Statistics or Information Management
- Experience with reporting packages (Tableau, Business Objects, Power BI, etc.)
- Some exposure to statistical packages for analyzing large datasets (R, SAS, etc.)
Job Benefits
- Competitive compensation program
- Outstanding benefits package (including medical, dental, vision and life insurance)
- 401(k) plan
- Excellent holiday/vacation plans
- Employee Referral Bonus Program
- Annual performance-based bonus
- Ongoing training opportunities
Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). Founded in 1989, USAN has a 26 year history of providing carrier grade telecom solutions. From USAN’s initial service offering of hosted IVR, USAN has continued to develop new private cloud solutions and capabilities. USAN’s multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement via SMS/Text, Web service offerings, and customer engagement via social media channels such as Facebook and Twitter. Today, the USAN cloud handles more than one billion transactions yearly for some of the world’s largest companies. Our fifth-generation, carrier-grade network and platform architecture delivers reliable traffic capacity and availability—greater than 99.999% in each year of operation.
For more information, please visit us at www.usan.com
