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FSR Analyst

DCI Solutions • Full-time • Ford Island, Hawaii, United States • $120k - $160k / year • 1m ago

DCI Job Requirement for:

Field Support Representative

Location: Honolulu, HI

Job Description:

Serve as an FSR Operations Analyst

Work side-by-side with analysts to train and mentor users

Troubleshoot technical issues and develop new use cases

Solve unique and challenging problems

Embed with high-impact units to understand their operational and technical needs

Help facilitate collaboration across a global enterprise

Provide desk-side training to analysts

Train analysts/operators in a classroom and operational setting

Staff the Help Desk

Respond to user requests and work with the engineering team to troubleshoot issues

Provide feedback to the engineering team about product

Answer questions from senior leaders

Qualifications:

5+ years of operations analysis and management experience

Experience supporting J3, AOC, MOC, or JTF, HQ

3+ years of experience fusing intelligence capabilities in support of operations

Prior experience with Gotham (required)

Gaia or Foundry experience is a plus

Technical background with working knowledge of:

HTML, Ruby, Python and/or Java
Hardware, networks, and server administration

Experience training analyst in a classroom or field setting

Strong knowledge of Excel

Military/Special Operations experience is a plus

Job Type: Full-time

Pay: $120,000.00 - $160,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Tuition reimbursement
Vision insurance

Experience:

Operations analysis and planning: 5 years (Preferred)
fusing intel capabilities into operations: 3 years (Preferred)
hands-on Gotham: 3 years (Preferred)
briefing generals and above: 3 years (Preferred)

Security clearance:

Top Secret (Required)

Work Location: In person

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