Sr Analyst, Business Intelligence

T-Mobile • Full-time • Overland Park, Kansas, United States • $80.60k - $145.50k / year • 3d ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Business Intelligence Senior Analyst is responsible for guiding the business through the analysis of quantitative & qualitative data. This role requires the creation of customer centric solutions/approaches driven by data analysis, business acumen, creativity, and effective communication. This position will participate in the design and development of reporting structures and interfaces, as well as administration of standardized reports to be utilized across the team.

Job Responsibilities:

Support the analytic needs of the business by using data from various sources (SnowFlake, Data Bricks, Reporting Dashboards).
Guide data strategy across multiple touch points (e.g. CXM tool, surveys, market research).
Create holistic dashboards from different data sources for presentations to senior management.
Own the process of driving core insights from available data and create strategies to improve the customer experience & performance. This will include collaborating with product managers for A/B testing & multivariate testing.
Early involvement in enterprise projects to define reporting needs & incorporating those needs into the system design
Provide analysis for multiple Customer channels (e.g. AI project teams, Vendors, Frontline system.
Present analysis & strategies to senior management in verbal & written forms.
Analyze system data to identify missing data or opportunities for enhancements based on reporting needs and communicate findings to system support teams

Education and Work Experience:

Bachelor's Degree Business, Statistics or similar degree (Preferred or equivalent combination of education and experience)
4+ years experience in reporting & analyzing performance & data visualization (Tableau or Power BI) (Required)
2+ years experience in advanced business analytics, which include SQL/ETL of complex datasets, competitive analysis, and quantitative analysis & research (Required)
2+ years of Customer Care experience and or people leader roles (Required)

Knowledge, Skills and Abilities:

Microsoft Excel (Required)
Microsoft PowerPoint (Required)
Analysis (Required)
Data Story Telling (Required)
Ability to Lead & Develop
Business Analysis (Required)
Reporting & Analysis (Required)
Wireless (Preferred)
Experience with speech analytics including Large Language Models, Natural Language Processing, and other AI technologies (Preferred)
System analytics experience (Preferred)
Advanced Statistics (significance testing, linear regression modeling, and ANOVAs) (Preferred)

At least 18 years of age
Legally authorized to work in the United States
Work Loction: HQ Preferred
Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $80,600 - $145,500 Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that ing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

T-Mobile maintains a drug-free workplace.

Job Details

Job title

Sr Analyst, Business Intelligence

Position Type

Full Time

Date Posted

2025-08-21

Primary Quest ID

PRIMARY_EXTERNAL_QUESTIONNAIRE_V3

Second Quest ID

Job Classification

Professional

Brand

T-Mobile USA, Inc.

Career area

Business Operations

Location(s)

6200 Sprint Pkwy, Overland Park, Kansas, 66251
820 Tom Martin Dr, Birmingham, Alabama, 35211
333 Sierra St, Kingsburg, California, 93631
556 Chapel Hills Dr, Colorado Springs, Colorado, 80920
5701 E Hillsborough Ave, Tampa, Florida, 33610
3750 Wheeler Rd, Augusta, Georgia, 30909
3265 E Goldstone, Meridian, Idaho, 83642
2525 N Woodlawn, Wichita, Kansas, 67220
133 First Park Dr, Oakland, Maine, 04963
2645 N Airport Plaza Ave, Springfield, Missouri, 65803
1201 Menaul Blvd NE, Albuquerque, New Mexico, 87107
5421 Jefferson St NE, Albuquerque, New Mexico, 87109
348 Clay Road, Rochester, New York, 14623
8525 Silver Crossing, Oklahoma City, Oklahoma, 73132
4080 27th Court SE, Salem, Oregon, 97302
8571 Rivers Ave, North Charleston, South Carolina, 29406
695 Grassmere Park, Nashville, Tennessee, 37211
6730 Customer Delight Dr, Chattanooga, Tennessee, 37421
3711 San Gabriel Rd, Mission, Texas, 78572
3560 Dallas Pkwy, Frisco, Texas, 75034
4571 S. Laburnum Avenue, Richmond, Virginia, 23231
340 W Bakerview Rd, Bellingham, Washington, 98226
3625 132nd Ave SE, Bellevue, Washington, 98006

Job ID

REQ329972

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